MessageBird Introduces Programmable Conversations

In recent years, an explosion of messaging and communications channels has radically increased options and reduced the cost of communicating with family and friends anywhere in the world. But, for businesses trying to communicate with their customers via these channels, the infrastructure for global business-to-customer communications is increasingly complex, expensive and inefficient. Added to this headache, is that implementing omni-channel communications comes with heavy technical lifting. Each channel requires extra developer time and resources to manage not only initial implementation, but also continued maintenance and upkeep.

Programmable Conversations enables enterprises to meet customers on the channels they already use. By adding and maintaining the connections to the world's most popular channels, MessageBird does the heavy lifting so enterprises can focus on what matters most - delivering an experience that creates happy customers and brand loyalty.

"Enterprises require a single holistic view of interactions emanating from a diverse array of channels as an integral aspect of an optimized digital CX strategy," according to Courtney Munroe, GVP of WW Telecom research at IDC. "MessageBird's Programmable Conversations is an excellent and cost-effective tool that enables enterprises to reduce the complexity of managing the B2C omni-channel customer experience process."

Programmable Conversations enables enterprises to:

"Delivering communications experiences that improve customer satisfaction and loyalty has to be a focus of businesses today," said Robert Vis, MessageBird CEO.  "Consumers today want to connect with businesses in the same way they do with their friends and family - on their own time, via their preferred channel with all the context of previous conversations.  With Programmable Conversations enterprises can now easily build a modern communications experience while reducing the burden of their often over-tasked developers."

ABOUT MESSAGEBIRD

Founded in 2011, MessageBird is the Amsterdam and San Francisco-based cloud communications platform offering a suite of Cloud Communications API's that enable developers and enterprises to communicate with customers in virtually any corner of the planet. 

Bootstrapped since it's founding, MessageBird closed the largest investment into a European software business with it Series A funding in late 2017 with $60 Million in capital from US-based Accel Ventures and UK-based Atomico.

MessageBird is trusted by more than 15,000 customers, from rapidly-growing disruptors such as Uber and Hello Fresh to innovative enterprises including Lufthansa Airlines, SAP and Heineken.

The company maintains offices in Amsterdam, San Francisco, London, Hamburg, Sydney, Shanghai and Singapore.

CONTACT:

Caitlin Matalone
[email protected]

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