Telecomunicazioni
New and Improved Forms of Analytics Help Sustain Growth in Mature EMEA Contact Center Market
"Leading on-premises product vendors are continuing to expand their offerings, both directly and via channel partners, in order to reduce customer churn to pure-play hosted/cloud solution providers," said Customer Contact Research Analyst Nancy Jamison . "Of the major vendors, and are the most successful in navigating this transition."
, new analysis from Frost & Sullivan's Growth Partnership Service program, examines in the EMEA contact center market and provides . Segments covered include inbound contact center routing, outbound dialing, interactive voice response, quality monitoring, call recording, and analytics.
https://goo.gl/5z4olI
To sustain a , providers need to steer their capabilities toward by:
"Strong demand and growth of hosted/cloud contact center solutions across EMEA, combined with weak macroeconomic conditions in the region, are the top reasons for declining on-premises product revenue," noted Jamison. "However, are expected to be growth regions for on-premises contact center systems."
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Anna Zanchi
Corporate Communications – Europe
P: +39.02.4851 6133
E: anna.zanchi@frost.com
www.frost.com