A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program

Both 2Ring solutions added to the Cisco price list complement Cisco Unified Contact Center products. 2Ring Dashboards & Wallboards is a solution providing easy access to views showing relevant real-time statistics. These views can be available on large screens in contact centers or even on the go – on the cell phones of supervisors and other managers. 2Ring Gadgets for Cisco Finesse, on the other hand, is a solution that focuses on enhancing the user experience of agents and supervisors within Cisco Finesse. Among many other improvements, the Premium Bundle also offers integrations of Cisco's contact centers with CRM and Service Desk systems like MS Dynamics CRM, SAP CRM, Salesforce, or almost any SQL based CRM system. 2Ring customers can deploy all of the available connectors and have agents work with data previews and benefit from automation with multiple CRM systems at once or have Cisco Finesse integrated with different system per each contact center team.

"2Ring, as a Preferred Solution Partner, has already enjoyed early access to information from Cisco product managers. Being part of the SolutionsPlus program means that we will officially get on par with other SolutionsPlus program members and enjoy the same benefits that in the end will transfer to the products we deliver to our existing and prospective customers," said Miroslav Moravek, Chief Operation Officer at 2Ring.

About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. For more information, please visit www.2Ring.com.

About Cisco SolutionsPlus
Cisco SolutionsPlus is a program that places a carefully selected set of Cisco-compatible products on the Cisco price list with the goal of Cisco customers being able to order these products directly from Cisco or via the existing reseller network.