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nShift reveals 58% of customers will abandon a business due to a poor customer experience
According to nShift , the global leader in delivery management software solutions, however, ensuring a satisfactory end-to-end experience could increase conversion rates by up to 35 percent.
In its latest guide, "Strengthening customer relationships at each stage of the delivery journey", nShift explores the elements required to deliver such an experience. It shows how perfecting the end-to-end delivery experience can help retailers:
Lars Pedersen , CEO of nShift, said: "From the moment they visit an online store to the moment they receive their order, customers today expect a smooth, friction-free shopping journey.
"By ensuring an excellent end-to-end delivery and returns experience, retailers can address factors such as insufficient delivery options, which may prove off-putting. In doing so, they can gain the trust, loyalty, and repeat business of their customers."
Download the guide, "Strengthening customer relationships at each stage of the delivery journey" here.
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