Delivery experience more important to online shoppers than loyalty perks or flexible payment, says new nShift report

"Shopper Unlocked: inside the mind of 1,000 consumers" found that:

Mattias Gredenhag, CTO at nShift said, "Deliveries hold the keys to helping retailers stand out from the crowd, build loyalty with customers and grow their revenue. But if businesses simply treat shipping as a purely logistical feat, they miss a huge chance to turn deliveries into a competitive advantage."

"Effective delivery management ensures retailers have connections to all the carriers they need to offer customers personalized delivery options. This includes next-day, zero-emissions, lockers, and more. It also enables warehouse teams to handle greater volumes of orders. An outstanding customer experience joins the dots from the checkout to the customer's doorstep and on to buying again. It should be easy and intuitive for customers, while yielding insights and intelligence to help retailers run a tighter business."

nShift is the world's leading provider of delivery & experience Management (DMXM) solutions. DMXM combines the core aspects of delivery management, such as label printing and multi-carrier booking capability with customer-facing applications. It turns shipping and deliveries into a customer experience which surprises and delights shoppers, while reducing costs and unlocking efficiencies across warehouses and delivery teams.

DMXM with nShift enables retailers to:

Read the new Retail Week report, sponsored by nShift - Shopper Unlocked: inside the mind of 1,000 consumers.

About nShift

nShift's delivery & experience management platform drives ecommerce success. Grow beyond limits with constant innovation and the world's largest carrier network. Build customer loyalty with end-to-end tools that enhance experience. Unify data into usable insight that connects and optimizes processes. With nShift, make delivery the essential link between your brand and your customers.

nShift. Worry less. Ship smarter.www.nshift.com

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