Frost & Sullivan: 4 Imperatives to Succeed in the Future of Customer Experience

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To help companies understand the challenges and growth opportunities within the future of customer experience, Frost & Sullivan has released a complimentary asset: http://frost.ly/3qr

Key highlights:

"Video kiosks stood out in our research when survey respondents were asked about supporting interaction channels. They have also come up in many conversations as an option in specific industries where video adds value to the customer's experience," explained Alpa Shah, Digital Transformation Global Vice President. "However, our discussions with end users show chatbots, along with virtual assistant voice and text chat, are top choices for technology investment over the next few years."

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Francesca Valente
Frost & Sullivan     
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