Ministry of Economics, Finance and Industrial and Digital Sovereignty ; DGCCRF: Paris 2024 Olympic and Paralympic Games: SignalConso, an app to report consumer issues

With almost 870,000 reports filed on SignalConso since 2020, nearly 12% of which concern tourism-oriented industries (travel, entertainment, cafés/restaurants), consumers recognise the value of this free, mobile, and user-friendly tool, and the SignalConso smartphone app has been downloaded more than 160,000 times. The English version allows international tourists to report any consumer issues (e.g. lack of information, hidden services, defective or dangerous products/services) and contact  traders (physical and online stores, entertainment, transport, cafés/restaurants) with just a few clicks. With out-of-court settlements of disputes encouraged between consumers and traders, non-French-speaking visitors can use SignalConso to find solutions to any consumer issues that may arise during their stay.           

Additionally, by enhancing SignalConso's accessibility for foreign visitors, the DGCCRF will be able to more rapidly detect emerging cases of fraud aimed at tourists and identify traders who are frequently reported in tourist-oriented industries.

To strengthen the visibility of this service among visitors during the Olympic and Paralympic Games, Olivia Grégoire asked the French Ministry of Economics, and Finance and the Government Information Service to deploy a poster campaign in places frequented by tourists such as airports, train stations, shopping centers.

Finally, ReponseConso is also a public service dedicated to providing consumer information.  It replies to all questions about consumption issues by phone (in French and English). ReponseConso can be reached from Monday to Friday at +33 809 540 550 (toll-free number).

Useful links:

- SignalConso – Report an issue with a trader  

- RéponseConso – Helpline for consumers: +33 809 540 550

CONTACT: Press office +33 144 972 391 ; [email protected],

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