Dayforce Research: Managers Key to Conquering Complexity Crisis Facing Frontline Workforce

83% of surveyed executives say they understand challenges facing frontline workers, but only 62% of workers agree MINNEAPOLIS and TORONTO, July09, 2024(GLOBE NEWSWIRE) --Dayforce, Inc. (NYSE: DAY; TSX: DAY), a global human capital management (HCM) leader that makes work life better, today released a report, Conquering the Frontline Manager Complexity Crisis, that revealed alignment between frontline workers and managers, but a disconnect with executives at the helm of their...

Minneapolis, 09/07/2024 (informazione.it - comunicati stampa - economia)

MINNEAPOLIS and TORONTO, July 09, 2024 (GLOBE NEWSWIRE) -- Dayforce , Inc. (NYSE: DAY; TSX: DAY), a global human capital management (HCM) leader that makes work life better, today released a report, Conquering the Frontline Manager Complexity Crisis, that revealed alignment between frontline workers and managers, but a disconnect with executives at the helm of their organizations. Findings show misalignment across a range of critical business challenges, including workforce planning, pay, labor shortages and skills gaps, workforce compliance, and culture and connection.

With an estimated 70-80% of the workforce not sitting behind a desk¹, this new research dives into the frontline worker experience to help executives gain insights to better support managers, improve efficiencies, and build trust and loyalty with workers. Conducted by Hanover Research and surveying 6,935 workers, managers, and executives in industries with frontline workers, the findings point to an opportunity to help mitigate frontline risks – including high turnover, avoidable costs, and negative customer experiences – by enabling managers to help solve these challenges.

“Whether it's workers, managers, or executives – it's clear that people at all levels of a frontline-focused organization feel the pain of the growing complexity crisis, with each group experiencing it differently,” said Justine Janssen, Chief Strategy Officer, Dayforce, Inc. “The key to closing the gap is empowering managers with the data, tools, and executive support needed to drive better decision making, increased efficiencies, lower turnover, and optimized performance. This can also help align senior leadership and workers by increasing visibility into the everyday reality of frontline workers and making their work lives better.”

The report identified five key areas of opportunity for organizations to better support managers and improve the overall performance of their frontline workforce:

Additional Information

¹ 43% of Deskless Workers Are Looking For a New Job, BCG, 2022

Survey Methodology
This survey was conducted online by Hanover Research from April 1, 2024 to May 3, 2024. The study includes responses from 6,935 workers, managers, and executives from 16 different industries with frontline workers in Australia, Canada, Germany, Malaysia, New Zealand, Singapore, the United Kingdom, and the United States.

About Dayforce
Dayforce makes work life better. Everything we do as a global leader in HCM technology is focused on improving work for thousands of customers and millions of employees around the world. Our single, global people platform for HR, payroll, talent, workforce management, and benefits equips Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit  dayforce.com .

Media Contact
Nick de Pass
nick.depass@dayforce.com