Information Technology
GFT teams up with Google Cloud to launch 'GenAI Intelligent Assistant'
This anticipated growth is a fitting context for the announcement of an innovative offering that sees Google Cloud's Industry Value Networks and GFT combine efforts, along with independent software vendors (ISVs), to bring forward a new GenAI Intelligent Assistant for banks to support their customer service.
The is a conversational interface, built on Google Cloud's Generative and Vertex AI technologies, utilising advanced large language models (LLMs) to give banking customers immense flexibility on the questions they can ask and have answered by the AI-powered assistant.
Discussions around AI, with a focus on GenAI, have been widespread and constant for a number of years, with businesses and consumers now keen to see real use cases of this innovative technology in action. Today's announcement brings forward one of those all important use cases.
Some of the ways that the GenAI Intelligent Assistant will benefit banking customers:
Reacting to the announcement, said:
highlighted the technological value of a product such as the GenAI Intelligent Assistant:
The GenAI Intelligent Assistant provides a fully secure offering that banks and financial institutions can implement into their businesses to significantly improve proactive and personalised experience for their customers.
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