SequenceShift Unveils Enhanced PCI-Compliant Payment Integration with Amazon Connect Unified Agent Workspace

This enhancement will change the game for Connect-based contact centers looking to onboard advanced technology quickly and easily. Third-party application integration, a cutting-edge new feature of Amazon Connect, empowers businesses to directly incorporate vendor-built applications into the unified Agent Workspace. With this advancement and SequenceShift's payment application, agents can effortlessly manage customer interactions and secure payments with PCI Compliance - all in one place helping to reduce handle time and improve customer experience. This innovation dramatically streamlines the implementation process, offering a direct, straightforward setup while avoiding the complexities associated with traditional CRM system integration.

SYDNEY, 16/11/2023 (informazione.it - comunicati stampa - internet)

This enhancement will change the game for Connect-based contact centers looking to onboard advanced technology quickly and easily. Third-party application integration, a cutting-edge new feature of Amazon Connect, empowers businesses to directly incorporate vendor-built applications into the unified Agent Workspace. With this advancement and SequenceShift's payment application, agents can effortlessly manage customer interactions and secure payments with PCI Compliance - all in one place helping to reduce handle time and improve customer experience. This innovation dramatically streamlines the implementation process, offering a direct, straightforward setup while avoiding the complexities associated with traditional CRM system integration.

"Our mission at SequenceShift is to provide robust yet incredibly accessible payment security solutions," said Dmitri Muntean , Managing Director at SequenceShift.  "By offering customers direct integration with Amazon Connect's Agent Workspace, we present a unified, efficient solution that reflects our leading edge in the industry. This is the epitome of advanced technology made accessible."

SequenceShift's new integration with Amazon Connect's innovative platform provides numerous benefits:

With SequenceShift, Amazon Connect users can ensure payment security and compliance without leaving the Agent Workspace.

For additional information about SequenceShift solutions, visit: https://sequenceshift.com/

SequenceShift is a global leader in PCI compliance solutions, recognized for its innovative and customer-focused services, streamlining the secure handling of payments in Amazon Connect contact centers globally. With its swift and effortless integration, AWS alignment, and commitment to transparency with pay-as-you-go pricing, SequenceShift continues redefining payment security standards in the digital age.

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