Information Technology
Atento Celebrates Continued Innovation with Fourth Consecutive ISO 56002 Certification
As the first company in the customer relations industry to earn this prestigious certification, Atento continues to lead the way in innovation. The ISO 56002 recertification validates the maturity of Atento's innovation processes and its commitment to excellence and continuous improvement. By fostering an environment that promotes creativity, collaboration, critical thinking, and experimentation, Atento keeps the customer at the heart of all its decisions, developing innovative solutions that meet evolving needs and expectations.
"ISO 56002 reaffirms our commitment to innovation and excellence," said Eduardo Aguirre , Chief Transformation Officer and Global CIO of Atento. "Our culture of innovation is key to Atento's ongoing success and our pursuit of BTO leadership. We are proud of our progress and remain dedicated to pushing the boundaries of innovation."
Atento has reinforced its innovation journey through several core pillars, establishing itself as a benchmark in transforming processes, services, products, and organizational culture. In recent years, over 3,000 employees have participated in over 50 Atento Ideas campaigns, a program designed to encourage idea generation and development across the company. These initiatives aim to enhance customer experience, operational efficiency, and the overall employee experience.
During this period, Atento also hosted over 50 workshops and events focused on innovation and creativity in the 17 countries where it operates. The company developed numerous MVPs (Minimum Viable Products) and prototypes, validating ideas and generating new, often disruptive, products.
"We believe that innovation is essential to our success and is critical for driving business growth," concluded Aguirre. "We will continue to break barriers and drive strategic innovation to transform business processes, achieve operational efficiency, and ensure continuous evolution."
Learn more about innovation at Atento at https://atento.com/en/innovation-hub/ https://atento.com/pb/innovation-hub/
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