Teleperformance in India Launches Three Revolutionary Cloud Campus Hubs to Enable Seamless Transition to Work-At-Home
Comunicato Precedente
Comunicato Successivo
The cloud campus hubs have been designed to recreate a virtual operations floor, permanently connected with the project team, with the ability to scale capacity at short notice. Having all supporting teams connected in real-time nurtures relationships and trust for those who may have otherwise felt isolated working-at-home. As a people-focused company, Teleperformance is leveraging gamification to recover socialness and camaraderie and to boost employee wellbeing, resulting in consistent customer service for Teleperformance's clients.
Teleperformance Cloud Campus supports unlimited languages and clients across various industries, including technology, e-commerce, and telecommunications, and has found success in several geographies and markets prior to the COVID-19 outbreak.
Aditya Arora, CEO of Teleperformance India, comments: "Even prior to the pandemic, we had recognised the benefits of working-at-home, and have been able to play on our strengths to minimise business disruption for employees, clients, and their customers. We are excited to be expanding our ground-breaking Cloud Campus initiative in India, setting the pace for resilient work solutions in the digital hub of the world, and shining a light on the importance of employee engagement. As of today, we will be working alongside some outstanding global brands via our new sites, who are relying on the speed and agility we offer. Through this initiative, we strive to reduce uncertainty for our newcomers joining a remote workforce, whilst continuing to support the emotional well-being and career development of our remote agents."
Aditya concludes: "As the economy reopens, we can expect to see employees primarily working-at-home for the foreseeable future, and the appetite for a mainstream services model increase. We are launching additional hubs with India and international clients, to cement work-at-home as a successful operating model of working in the new normal. Teleperformance is proud to maintain its status as a resilient partner and preferred employer of choice in the post-pandemic world."
About Teleperformance Group
Teleperformance (TEP) (ISIN: FR0000051807) (Reuters: ROCH.PA) (Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world's leading companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group's 330,000 employees spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They have also been included in the Euronext Vigeo Eurozone 120 index since December 2015 and the FTSE4Good Index since June 2018 with regard to the Group's performance in corporate responsibility.
For more information: www.teleperformance.com; follow us on Twitter @teleperformance
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