Voice Assistant Builder PolyAI Closes $50 Million Series C; Backers Include Hedosophia, Nvidia and Khosla Ventures

Customer sentiment runs high: "I was extremely impressed with PolyAI's intuitive and natural conversational abilities and the impact it will have on customer experience," said Pavan Kapur, who partnered with PolyAI while Chief Commercial Officer at Caesars Entertainment. "As a customer-obsessed leader, I am excited to see PolyAI continue to innovate for businesses and customers alike."

Reacting to the funding, PolyAI CEO and Co-Founder Nikola Mrkšić stated, "Anyone who has ever picked up the phone to get support from their favorite brands has experienced the frustration of dealing with bad customer service. Our mission is to make every company the best version of itself in every customer interaction. This raise is a testament to the work we've put in to make that mission a reality." Of the company's intention for the funds, Mrkšić stated: "We aim to be the voice that handles - and handles well - over half of all automated customer service calls within the next five years."

The up round indicates VCs are sharing this enthusiastic vision. "We are experiencing a Cambrian explosion in AI that will impact every industry," said Vinod Khosla, founder of Khosla Ventures. "We bet early on PolyAI and the team as a category creator for AI-powered, voice-based customer support, and are thrilled to continue supporting them in making customer service the top brand experience for any company."

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About PolyAI :

PolyAI specializes in creating the most lifelike conversational AI voice assistants in the world. With a focus on delivering exceptional customer service, PolyAI serves a wide range of high-call volume industries and is committed to revolutionizing the ways customers interact with brands through advanced, remarkably human voice AI solutions. PolyAI's performance has earned spots in Forbes AI 50, Gartner Cool Vendors and Market Guide for Conversational AI Solutions, as well as a Gold Stevie Award for Contact Center Solutions in 2024. For more information, visit their website at www.poly.ai.

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