Telecomunicazioni
Audio Communication Monitoring Market worth $4.3 billion by 2025 - Exclusive Report by MarketsandMarkets™
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Under the solutions segment, the reporting and analytics solution is expected to grow at the highest growth rate during the forecast period. The growth of the reporting and analytics solution is attributed to the need of business to not only maintain audit and compliance needs but also in getting the right insights to the right people at the right time. The reporting and analytics solution enables reporting, tracking, and checking the performance of calls. Analytics also identifies issues during the call transfers to avoid any miscommunication among callers. This solution presents the information into the most flexible, customizable, and graphical formats. The graphical presentation helps end users drill down and filter out the overall customer conversation details.
In the Audio Communication Monitoring Market by application, the intelligent law enforcement agencies segment is expected to record the higher CAGR during the forecast period. The growth is attributed to the need of government and law enforcement agencies to identify and track criminal activities, such as human trafficking, narco-trafficking, terrorism, cybercrime, child pornography, frauds, and other threats related to personal safety and national security. The solutions have enabled enterprises to capture every call based on telephony and VoIP recording. These solutions have provided the Public Safety Answering Point (PSAP), transportation industries, and other government agencies clear with visibility of all types of threats and incidents. Audio communication monitoring has made criminal investigations easier as the police officers can use the internet and control their PCs through their voice, which results in content getting commands much faster through voice over the internet, further increasing the efficiency of the police officers in case of emergency.
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North America is expected to hold the largest market size in the global during the forecast period. The US has emerged as the largest market, due to the increasing investments and a growing presence of vendors who are exploring the use of AI and NLP technologies for various applications. The US market widely adopts AI and NLP technologies in its business establishments and other verticals, catering to customers in a better way and continually improving business efficiencies. The country has advanced infrastructure, innovations, and initiatives necessary to evolve audio communication monitoring into robust solutions with innovative benefits.
Key and emerging players include NICE ( Germany ), Cisco (US), IBM (US), Enghouse Interactive (US), Google (US), AudioCodes ( Israel ), Integrated Research ( Australia ), Martello Technologies ( Canada ), Nuance Communication (US), Avaya (US), Veritone (US), Relativity (US), PathSolutions (US), Empirix (US), Genesys (US), Nectar (US), Behavox (US), Vyopta (US), Intelligent Voice (UK), Ameyo ( India ), Elastix ( Spain ), Dashbase (US), Ribbon Communications (US), Deepgram (US), Haloocom ( India ), Toku ( Singapore ), Servetel ( India ), CloudTalk ( India ), Dialer360 (UK), and JustCall (UK).
Software and Services Market Research Reports & Consulting
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https://www.marketsandmarkets.com/Market-Reports/speech-analytics-market-17297779.html
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