Telecomunicazioni
Bright Pattern Announces the World's First Omni-Enterprise Contact Center Platform
Bright Pattern's provides an all-in-one, comprehensive, enterprise-grade contact center platform with all channels native to the platform. With 99.999% availability, Bright Pattern is a simple yet powerful contact center with the fastest time-to-deploy in the industry.
To learn more about Omni-Enterprise CX™, visit brightpattern.com/ItsWhatsNext.
Per Nancy Jamison , Senior Director, Frost & Sullivan: "Bright Pattern's Omni-Enterprise capability within its larger platform is now bringing voice and digital communication to any employee via mobile devices to improve CX and allow contact center metrics to provide visibility on all employees of an enterprise to drive greater productivity."
"We see Omni-Enterprise as the next step into the future beyond omnichannel. Just as omnichannel communication breaks down silos for customers and agents to improve CX, omni-enterprise breaks down silos allowing anyone in the company to help customers and drive greater company-wide productivity to improve CX through any employee." noted Ted Hunting , SVP Marketing, Bright Pattern.
Omni-Enterprise is the future of what innovative companies are doing today:
One of the first innovative Omni-Enterprise CX™ deployments includes a leading big-box retailer in Asia with nearly 200 stores and 10,000 in-store associates. Its initial deployment was a total non-contact center deployment involving its retail stores, and it then replaced its legacy contact center with Bright Pattern:
Bright Pattern has also been deployed to both contact center and non-contact center employees at an innovative health-care startup including mobile healthcare staff.
Bright Pattern's Omni-Enterprise CX™ platform has also been used by the world's largest YMCA to connect any of their 3,800 employees with customers.
Bright Pattern provides the simplest yet most powerful all-in-one omnichannel contact center solution with over 500 customers in 26 countries, including Bank of America, Bell24, Cable and Wireless, City of Brampton, Community Medical, Detroit Water, Enercare, EY, First Bank, Hairclub, Hurtigruten, Mediterranean Shipping Company, Naver, Officeworks, Pepsi, Randstad, SEIU, Southern Cross Health Insurance, Sun Country Airlines, Sylvan Learning, United Power, VW Bentley, YMCA, and Zillow. Bright Pattern is the highest-rated omnichannel platform by customers and analysts with the fastest ROI and time to deploy in the industry.
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