Telecomunicazioni
Chatbot Market worth $15.5 billion by 2028 - Exclusive Report by MarketsandMarkets™
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Chatbots can be valuable to contact centers as they can handle many routine customer inquiries and free up human agents to deal with more complex issues. It can be used by contact centers to handle the initial screening of customer inquiries, such as verifying account information or determining the nature of the customer's issue. It can be used by customer service to handle frequently asked questions such as billing inquiries, account changes, and product information. It can also be used to provide 24/7 customer support for customers. During the forecast period, the contact centers segment is anticipated to grow at a highest CAGR.
Mobile app chatbots are AI programs designed to communicate with users through mobile applications. Mobile chatbots can be integrated into messaging apps such as WhatsApp, Facebook Messenger, and Telegram, allowing users to interact with businesses and organizations through these channels. The chatbots are integrated into websites and can assist users with tasks such as filling out forms, answering frequently asked questions, and providing personalized recommendations based on user preferences and behavior. The mobile app segment is expected to hold the largest market share during the forecast period.
A menu-based chatbot is a type of chatbot that uses a series of pre-defined menus and options to guide users through a conversation. Instead of allowing users to enter free-form text, the chatbot presents a series of choices or prompts that the user can select from. Menu-based chatbots are often used when possible user inputs are limited and well-defined, such as when ordering food from a restaurant, scheduling appointments, or selecting from a list of frequently asked questions (FAQs). The menu-based segment is expected to hold the largest market share during the forecast period.
The Asia Pacific segment is anticipated to grow at the highest CAGR during the forecast period. The demand for the Chatbot Market is estimated to expand due to the rising demand for relevant and more personalized search experiences. Chatbots can help enterprises in Asia Pacific to improve customer service and increase customer engagement by providing 24/7 support and personalized recommendations. Additionally, chatbots can help to reduce the workload of customer support teams, enabling them to focus on more complex inquiries.
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Major vendors in the global are Google (US), Microsoft (US), IBM (US), AWS (US) , Baidu ( China ), Oracle (US), SAP (Germany), OpenAI (US), Salesforce (US), Meta (US), Artificial Solutions ( Sweden ), ServiceNow (US), [24]7.ai (US), Kore.ai (US), Conversica (US), Inbenta (US), Creative Virtual (US), Avaamo (US), Haptik ( India ), Solvvy (US), Gupshup (US), Aivo (US), Personetics (US), LivePerson (US), Freshworks ( India ), Engati (US), Botsify ( Pakistan ), Yellow.ai (US), Drift (US), Intercom (US), Chatfuel (US), Landbot ( Spain ), Pandorabots (US), Customers.ai (US), Rasa (Germany) , and BotsCrew (UK).
Without the need for human intervention, chatbots can offer round-the-clock consumer care and help. Since clients can obtain the assistance they require whenever they need it, this can increase customer happiness and loyalty.
By automating regular queries and tasks, chatbots can assist organisations in lowering the cost of providing customer service. This can free up human customer service representatives to concentrate on more intricate and valuable interactions.
Because chatbots can manage numerous conversations at once, they can be more productive and cut down on client wait times.
Chatbots may now offer personalised interactions and recommendations based on client information, preferences, and previous behaviour thanks to developments in NLP and AI.
Without the need for extra employees, chatbots can simply scale to manage high quantities of client interactions and enquiries.
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