Genesys Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction

FRIMLEY, England, Nov. 1, 2016 /PRNewswire/ -- Genesys^® (www.genesys.com/uk), the market leader in omnichannel customer experience and contact centre solutions , is hosting a live webinar on November 9 and 10 that discusses new research into how proactive communication is improving customer engagement.

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Presenting the interactive discussion is Forrester Vice President and Principal Analyst, Art Schoeller, who will discuss findings from a thought leadership paper conducted by Forrester Consulting on behalf of Genesys. Forrester found that 40 percent of surveyed companies and organisations are seeing higher customer satisfaction as a result of proactively communicating with customers. Additional benefits include:

Learn more about proactively engaging your customers with "The Untapped Benefits of Proactive Customer Communication" thought leadership paper, which was commissioned by Genesys and conducted by Forrester Consulting.

About Genesys
Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the centre of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact centre interactions per year in the cloud and on-premises. For more information visit www.genesys.com/uk.

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Media Contacts
Lucille Needham
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0771 441 1342

Neil Thomas   
H+K Strategies for Genesys
[email protected]
0207 413 3000