Telecomunicazioni
CYENS Centre of Excellence and Cyta are entering the second phase of their collaboration
By using the digital tools CYENS has created for Cyta, their call centre's agents can automatically verify the customer's identity during call and assess the quality of the response to his/her request. Consequently, and based on these assessments Cyta now can improve their call centre processes and provide better customer experience.
Dr Olga Shvarova , CYENS Chief Innovation Officer, said: " ."
Cyprus Telecommunications Authority (Cyta) is the primary telecommunications provider in Cyprus . Its product portfolio covers the whole spectrum of electronic communications ranging from fixed and mobile telephony to internet service provision and broadband applications. Cyta is particularly active in the area of international submarine fiber optic cables, providing wholesale products and services on a global basis, and has established Cyprus as a regional telecommunications hub in the Eastern Mediterranean.
CYENS Centre of Excellence is a joint venture of three public universities of
Cyprus - University of
Cyprus , Cyprus University of Technology, and Open University of
Cyprus , the Municipality of
Nicosia , and two renowned international partners, Max Planck Institute for Informatics,
Germany , and, University College
London, United Kingdom . CYENS is funded by the EU's Horizon 2020 and the Government of the Republic of
Cyprus . For more information visit https://www.cyens.org.cy/
Andreas Psaltis
Partnerships Manager
email: a.psaltis@cyens.org.cy
+357 22747575
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