Information Technology
IR Joins the Genesys AppFoundry Program Unlocking Next-Level Contact Center Performance
According to Gartner, emerging technologies such as generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will revolutionize customer service and support by 2028.
, CEO and Managing Director of IR, emphasized the importance of delivering seamless customer experiences in today's competitive landscape. "As technology and digital engagement channels proliferate, customers demand prompt and effortless service. Frictionless customer experience has become a crucial business differentiator. Our solutions empower businesses to proactively monitor contact center environments, ensuring voice quality, connectivity, availability, and critical systems remain problem-free."
IR Collaborate is a comprehensive experience and performance management solution, offering end-to-end visibility and insights into Communication and Collaboration and Contact Center ecosystems. By leveraging the power of the Genesys AppFoundry marketplace, customers gain access to a robust monitoring solution that enhances their contact center operations and delivers the performance and productivity they expect.
Organizations can empower contact centers to exceed customer expectations with IR Collaborate, now available on Genesys AppFoundry.
View original content: https://www.prnewswire.co.uk/news-releases/ir-joins-the-genesys-appfoundry-program-unlocking-next-level-contact-center-performance-302175234.html