Largest Telecommunications Group in the Americas Selects OverIT's SPACE1 SaaS Solution to Support Advanced AI-Based Remote Assistance for Over 2,000 Call Center Agents

Agents being able to interact easier with end-customers by having preliminary virtual calls to triage results in reduced field technician visits to customer homes by 50% and improved first-time fix rates by 70%. Using Artificial Intelligence, agents from 7 different call centers are equipped with more efficient tools in real-time. They can interact, capture, and record their experiences with the end-customer, which are then processed by and shared within the entire organization. Agents being...

MIAMI, 13/07/2021 (informazione.it - comunicati stampa - telecomunicazioni)

Agents being able to interact easier with end-customers by having preliminary virtual calls to triage results in reduced field technician visits to customer homes by 50% and improved first-time fix rates by 70%. Using Artificial Intelligence, agents from 7 different call centers are equipped with more efficient tools in real-time. They can interact, capture, and record their experiences with the end-customer, which are then processed by and shared within the entire organization.

One of the Telco group's essential requirements was the ability for SPACE1 to integrate seamlessly into their current tools. SPACE1's proven track record with integration has presented them with the right choice for their business compared to other AR providers.

said Alejandro Nestares , SVP and GM OverIT Americas.

Backed by US capital with development headquarters in Italy and main US offices in Boston and Miami, OverIT is a multinational company with more than 20 years of international and cross-industry experience in Field Service Management. The firm is recognized by premier global advisory and consulting organizations as a leading vendor in FSM and AR industries

Contact:
Carly Kroll
carly.kroll@overit.us
+1-847-867-2232

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