Information Technology
Bukalapak Enhances Platform's Security and User Comfort
During the roundtable discussions, Stefio Kurniadi, Bukalapak's AVP of Trust & Safety, presented data on takedown progress and service level agreements (SLAs), which were met with positive responses from the participants. This indicated a reduced concern regarding Bukalapak compared to previous years.
In the States, Bukalapak also took the time to meet with various stakeholders on related topics. Discussions revealed that takedown activities are trending downward year-on-year, though further improvements are needed. Bukalapak is shifting its focus post-IPO to enhance platform cleanliness and support for brands, including strict Know Your Customer (KYC) checks for sellers and plans for automating proactive monitoring measures. Addressing challenges in data protection and law enforcement interest, Bukalapak plans to engage with Indonesia's DGIP (IP Protection Regulatory Body) and other authorities to discuss data sharing and online-to-offline (O2O) initiatives.
To enhance security, Bukalapak also collaborates with various brand owners and regulators, including the National Narcotics Agency, the Ministry of Trade, the Ministry of Health, the Ministry of Communication and Information, the Indonesian National Police, and other related institutions.
Bukalapak has also established a dedicated reporting portal called BukaBantuan for rights holders to report instances of intellectual property infringement on Bukalapak's app. The resolution time for these reports is recorded as within 24 hours.
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