Telecomunicazioni
ROI Benefits of Converged IP-based Access Services Drives Businesses to Adopt VoIP and SIP Trunking Services
New Frost & Sullivan analysis titled, , finds that market revenue is expected to grow at a compound annual growth rate (CAGR) of 21.5 percent from 2015 to 2020, and a user base at a CAGR of 18.1 percent.
"There are significant opportunities for providers of IP-based voice access to build on current successes and branch out into the emerging CPaaS arena," said . "CPaaS offerings are emerging as an on-demand alternative to traditional communications services, prompting companies to build, buy or partner, to enable an application program interface (API)-level integration with voice services."
While the current adoption of CPaaS is largely limited to app developers and aggressive startups, customer demand for multiple ways to communicate with businesses, including voice, video and text messages will drive adoption among larger enterprises as well.
"This is the right time for service providers to penetrate the emerging CPaaS arena through mergers and acquisitions that add breadth and depth to the existing portfolio and customer base," noted . "Targeting competitors such as start-up CPaaS providers and API developers will provide complementary network footprint and service capabilities, helping the market grow significantly."
, a part of Frost & Sullivan's Growth Partnership Service program.
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