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Responsible technology use now a critical business consideration, says MIT Technology Review Insights report
Key findings include the following:
Nearly three-quarters of survey respondents either strongly agree (30%) or somewhat agree (43%) that "responsible technology considerations will eventually come to equal business or financial considerations in importance when organizations make decisions about technology use."
When asked about tangible business benefits of adopting responsible technology, the top three responses were better customer acquisition/retention (47%), improved brand perception (46%), and prevention of negative unintended consequences and associated brand risk (44%). Closely following these top three were attracting and retaining top talent (43%) and improving sustainability (43%).
. Organizations name a wide range of focuses for their responsible technology practices, with inclusive design, data privacy, environmental impact, elimination of AI bias, and workforce diversification each in the top three for about half of respondents.
Nearly one-quarter of respondents (23%) name adherence to existing laws, such as GDPR, or the anticipation of pending (and potentially further-reaching) regulation as a top motivation for adopting responsible tech practices. While some business leaders express trepidation about pending regulation, others cite it as important industry guidance.
"As technology becomes a fundamental part of every business, and as we see consequences of its misuse play out, responsible technology use has become a critical business expectation," says Laurel Ruma , global editorial director for MIT Technology Review Insights. "How companies interpret that obligation, however, and the degree to which their execution is matching up to their aspirations, is rapidly evolving."
"Responsible tech is about exploring—and actively considering—the values, unintended consequences and negative impacts of the tech we create and deploy, and actively managing and mitigating risk and harm," said Dr. Rebecca Parsons , chief technology officer at Thoughtworks. "We should all strive to reach a state where technology doesn't exploit us—it supports us. This research shows that more and more companies recognize this new dimension of the way we live and work."
For more information please contact:
Laurel Ruma
Global Director of Custom Content
MIT Technology Review Insights
Laurel.ruma@technologyreview.com
For general enquiries: insights@technologyreview.com
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MIT Technology Review Insights is the custom publishing division of MIT Technology Review, the world's longest-running technology magazine, backed by the world's foremost technology institution—producing live events and research on the leading technology and business challenges of the day. Insights conducts qualitative and quantitative research and analysis in the US and abroad and publishes a wide variety of content, including articles, reports, infographics, videos, and podcasts. And through its growing MIT Technology Review Global Insights Panel, Insights has unparalleled access to senior-level executives, innovators, and entrepreneurs worldwide for surveys and in-depth interviews.
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