Telecomunicazioni
Unified Communication As A Service Market Size Worth $210.07 Billion By 2028: Grand View Research, Inc.
https://www.grandviewresearch.com/industry-analysis/unified-communications-as-a-service-market
UCaaS solutions can allow enterprises to leverage cloud platforms to roll out effective communication without investing in dedicated IT infrastructure. Hence, SMEs are particularly adopting UCaaS solutions to facilitate unified communication at affordable prices. As such, these solutions can typically contribute to organizations' digital transformation goals while saving costs. SMEs are also adopting these solutions as part of the rollout of a hybrid working model in the wake of the outbreak of the COVID-19 pandemic. Benefits such as affordable prices and operational flexibility are expected to drive the market over the forecast period.
The growing popularity and continuous emergence of various social media platforms bode well for the market growth. Having realized that individuals tend to spend more of their free time on social media, enterprises are looking forward to rolling out new channels to reach out to their customers and better understand their needs and requirements to offer efficient customer service. Integrating social media bots with UCaaS solutions can allow enterprises to receive responses and address customer queries. Combining UCaaS with real-time social media features can typically facilitate efficient collaboration and engagement in remote locations.
The aggressive adoption of cloud computing and unified communication is poised to trigger a paradigm shift in the legal industry. For large legal firms, ensuring efficient communication is of paramount importance even if their offices are located at different geographical locations. Moreover, as large legal firms are increasingly outsourcing some part of their work to Alternate Legal Service Providers (ALSPs), efficient communication would be required between the two parties to ensure adequate data security and privacy protection. For smaller legal firms, handling communication across various channels through a single platform can dedicate more resources to critical client services and engagement. Continued adoption of UCaaS solutions by legal firms is expected to drive the market over the forecast period.
Communication Services Industry
Grand View Compass
Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco , the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.
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