Yellow.ai Launches INBOX - an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience

Commenting on the launch, Rashid Khan, CPO and Co-founder, Yellow.ai said, "INBOX is a sophisticated, yet easy to operate, email based automated ticketing system for tracking, prioritizing, and solving customer support tickets with the right information at the right time. It integrates and manages all customer information in one place, so that communication between businesses and their customers is efficient, relevant, and personal."

Raghu Ravinutala, CEO and Co-founder, Yellow.ai said, "Our AI-powered automation solutions are designed to provide speed, convenience and consistency. But most importantly we believe in ensuring the human touch for truly memorable CX - that is, creating real connections by making technology feel more human and giving employees what they need to create better customer experiences."

Capable of integrating with leading CRM systems, INBOX streamlines customer interactions from different communication channels - voice, email, social-media, website, and app into a single contextual conversation, transforming customer support into a more logical and efficient process.

Yellow.ai's INBOX boosts CX by:

One of Yellow.ai's largest clients in SouthEast Asia experienced a 20% increase in CSAT scores post deploying INBOX for customer support. The company's Conversational AI solutions combine its proprietary NLP and NLU engine, multi-factorial intent recognition capabilities and deep learning-based insights engine, to deliver total customer experience at scale.

About Yellow.ai

Yellow.ai is the world's leading Conversational AI and CX Automation Platform, recognized by Gartner, IDC, and G2 crowd as a leader. The platform is trusted across 50+ countries by 1000+ enterprises, including Domino's, Sephora, Hyundai, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network and MG Motors. Weaving in the best of AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. Yellow.ai has raised more than $102M from blue-chip investors and has offices across six countries.

Visit www.yellow.ai for more information. Contact us at [email protected]

Media contact:
Suvina Rai
Communications Lead
Yellow.ai
Email: [email protected]

Logo: https://mma.prnewswire.com/media/1682942/yellowai_Logo.jpg