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Cloud Reigns Supreme in 2018 Genesys Growth
While sales are up across the company's cloud offers, the Genesys PureCloud platform stands out for its hypergrowth with sales more than tripling since 2016. PureCloud's rapid expansion and impressive sales momentum blows peers away. In fact, PureCloud has accelerated beyond the fastest growing SaaS platforms including Workday, Zendesk, ServiceNow and others , with a projected annual revenue growth rate of nearly 130% since 2017. In addition, PureCloud's customers benefit from continuous innovation and the fastest feature velocity in the industry with over 300 new enhancements delivered in the last two years alone.
In 2018, cloud deals valued at $1 million or more increased by 110% over the previous year. Many of these resulted from the Genesys PureBridge program, which has helped nearly 1,200 companies smoothly transition off of legacy systems from vendors including Avaya, Cisco and others to a modern customer experience platform by Genesys.
One such customer is (dba ATB Financial), the largest financial institution in Alberta, Canada . "For ATB Financial, the migration to a Genesys cloud solution is part of our customer-centered approach," said David Bradshaw vice president, ATB Financial Client Care and Sales. "It allows us to connect better with our customers, as well as improve employee communication, workplace planning and cost management."
An additional example is a that selected a Genesys cloud offering to replace an archaic Avaya environment. In a multi-million dollar deal, its move to Genesys provides the foundation for this company to support all communication channels and rapidly transform its customer experience leveraging artificial intelligence (AI). In addition, it expects to improve digital self-service capabilities and reduce servicing costs.
For the last two years, Genesys has closed more than three deals per day to replace an antiquated system from a competitor, with more than 700 coming from Avaya alone. Notably, more than half of all displacements moved to a Genesys cloud solution in 2018. The company's partners have been instrumental in driving this momentum. In fact, 86% of new logos were booked through a partner as channel sales grew by more than 250% over last year.
"With hundreds of migrations from on-premises to the cloud, companies are flocking to Genesys because of our track record of delivering value and continuous innovation," said Paul Segre , chief executive officer at Genesys. "Our customers understand how intertwined digital channels, AI and the cloud have become – and they want to work with a strategic partner that can solve these needs holistically."
Companies that have moved to Genesys offerings are realizing tremendous return such as:
Segre explained, "First and foremost, we understand that for our customers to excel in their markets, they need faster time-to-value. That means they need to innovate and adopt AI along with other new technologies, deliver better customer experiences, make their employees' jobs easier, increase sales, and reduce costs. With the cloud, we're enabling them to meet these goals faster and more cost effectively than ever."
In the last year, Genesys has made significant strides to facilitate its customers' success including:
Find out more about Coca-Cola Business Services North America's journey to the cloud with Genesys.
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
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