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LINK Mobility to strengthen conversational messaging capabilities by acquiring Italian-based NLP/AI Chatbot, Matelab Srl ("Xenioo")
The Xenioo application is a cloud-based modern no-code / low-code experience, with a focus on the visual building of chatbots, NLP, AI training, and live agent handover. The chatbot includes support for 16 messaging and voice channels, including SMS, RCS, WhatsApp, Facebook Messenger, Instagram, Google Business Messaging, Telegram, web channel, Discord, Slack, Microsoft Teams, Voice, Amazon Alexa, and Google Assistant. xDesk is a conversational-based ticketing system for tracking, prioritizing, and solving customer support tickets using both AI and human escalation processes.
"The CPaaS market has evolved beyond basic application programming interfaces (APIs) for messaging and voice capabilities to address more sophisticated use cases that can be tailored to market verticals. I am truly impressed with the innovation that Xenioo delivers to the market. Working together, we will increase our orchestration capabilities of omnichannel services, utilizing AI and NLP technologies," says Guillaume Van Gaver, CEO of LINK.
"New CPaaS use cases have emerged around telehealth, e-commerce, and retail. The acquisition of Xenioo by LINK will allow us to expand our offerings to a wider global customer base while continuing our development of new and innovative services to add value to the customer digitalization journey," says Gianandrea Terzi, CEO of Matelab.
The transaction is expected to close at the end of 2021.
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https://news.cision.com/link-mobility-group-asa/r/link-mobility-to-strengthen-conversational-messaging-capabilities-by-acquiring-italian-based-nlp-ai-,c3454336
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