Information Technology
Exotel Unveils New Local Cloud and AI Solutions for Enhanced Customer Experience in the Kingdom of Saudi Arabia (KSA)
"The launch in Saudi Arabia signifies our commitment to fostering digital transformation across the region. By providing locally hosted, AI-powered solutions, businesses can meet the evolving needs of their customers while adhering to the Kingdom's regulatory requirements."
"The integration of Exotel's first local cloud for Customer Experience (CX), combined with local telephony and AI, will significantly enhance our customer experience. It will enable us to deliver faster, more personalized interactions while ensuring the highest standards of data security and scalability."
"AI and technology are reshaping how we connect with customers, making interactions more personalized, responsive, and meaningful. From predictive insights to 24/7 support, these innovations are transforming customer experiences across Saudi Arabia . With Vision 2030 leading the way, businesses here have the unique opportunity to use AI not just to meet customer needs, but to truly elevate the way they engage, creating experiences that are smarter, faster, and more connected."
"The introduction of this local cloud infrastructure with added Generative AI capabilities brings a new level of insights, automation, security, and scalability to customer interactions. We're happy to be at the forefront of driving digital transformation in
Saudi Arabia and look forward to empowering businesses and contact centers with the tools to grow securely and efficiently."
also featured participation from industry leaders across various sectors, including BFSI, retail, healthcare, e-commerce, hospitality, and BPO, showcasing the tangible benefits of Exotel's new cloud for CX. Attendees experienced firsthand how this cloud infrastructure and AI are poised to set new standards in secure, compliant, and efficient customer communication, in line with the Kingdom's broader goals of economic and digital growth.
Exotel delivers technologies that transform communication between humans and companies, delivering a supreme customer engagement and experience. Trusted by over 7000 clients globally, 200+ in ME across various industries, we facilitate over 20 billion annual conversations through omnichannel, voice, contact center agents, and bots. Exotel's AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimizing resources to deliver exceptional CX and business growth. Exotel wins when you Win.
View original content: https://www.prnewswire.co.uk/news-releases/exotel-unveils-new-local-cloud-and-ai-solutions-for-enhanced-customer-experience-in-the-kingdom-of-saudi-arabia-ksa-302242070.html