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Yellow.ai bolsters its Marketplace with pre-built Dynamic AI Agents to deliver faster time-to-market
Enterprises can also leverage the pre-built Dynamic AI agents for employee experience (EX) to automate end-to-end EX journeys, right from hire to retire including onboarding, training and routine employee engagements. Supporting seamless integrations with existing HCMs, ITSMs such as SuccessFactors, Service now, the pre-trained AI agents result in improved employee productivity by upto 30% and employee satisfaction by upto 40%. Currently offering over 40 prebuilt accelerators, the company aims to offer over 100 prebuilt accelerators on its Marketplace spread across industries, channels and solutions by the end of the second quarter.
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Yellow.ai also announced feature upgrades to its existing solution Inbox - an Omnichannel Agent-Assist Platform that now supports features such as WhatsApp 24hr window expiry support and Video Calling functionality on cloud, delivering improved CSAT by upto 40%. The company has also added interesting feature upgrades to its Voice offering aimed at humanizing and enhancing conversational experiences with its Voice AI agents . Its customer engagement product Engage now allows enterprises to have access to unified user profiles to enable higher engagement rates with two-way conversations and deliver seamless omnichannel experiences.
Yellow.ai is the world's leading next-gen Total Experience Automation Platform, enabling enterprises to make every conversation fulfilling and delightful for customers and employees. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino's, Sephora, Hyundai, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code bot builders. Recognised by Frost & Sullivan, Gartner, Forrester, IDC, and G2 crowd as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.
Visit www.yellow.ai for more information. Contact us at contact@yellow.ai
Anujaa Singh
Email: anujaa.singh@yellow.ai
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