Information Technology
Simplilearn Receives Stevie® Award for Customer Service Success, Adding to Six Previous Awards
This accolade underscores Simplilearn's comprehensive approach to customer service, which has benefited over 5 million professionals across 150 countries in upskilling and reskilling for the digital age. Notable advancements include the implementation of Arya, an automated customer service response system that reduced average handling time from 48 hours to 1-12 minutes.
Additionally, Simplilearn's collaboration with esteemed universities and industry partners such as IBM, Microsoft, AWS, Google, and renowned educational institutions such as Caltech CTME, MIT Schwarzman College of Computing, UMass Amherst , Purdue University , Wharton Online, IIT Roorkee, and IIT Kanpur enabling learners to get the best of both academia and industry.
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In addition to this year's Stevie Award, Simplilearn boasts an impressive array of recent achievements, including a customer satisfaction score (CSAT) of 4.7/5 across all customer touchpoints and a course completion rate of 75 percent, surpassing industry averages.
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the
Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards athttp://www.StevieAwards.com.
Founded in 2010 and based in San Francisco, California , and Bangalore, India , Simplilearn, a Blackstone portfolio company, is the world's #1 online Bootcamp for digital economy skills training. Simplilearn offers individuals and businesses worldwide access to world-class work-ready training. The Bootcamps are designed and delivered with world-renowned universities, top corporations, and leading industry bodies via live online classes featuring top industry practitioners, sought-after trainers, and global leaders. From college students and early career professionals to managers, executives, small businesses, large corporations, and governments, Simplilearn's role-based, skill-focused, industry-recognized, and globally relevant training programs are ideal upskilling solutions for diverse career and business goals.
For more information, please visit www.simplilearn.com
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