Hudini Drives Digital Innovation to Boost Guest Engagement and Revenue for Atlantis Dubai

Objective: Deeper Engagement and Personalization
Atlantis Dubai sought to increase guest interaction throughout the stay, ensuring a seamless experience at every step—whether ordering room service, making reservations, or booking activities. In a tech-savvy hospitality market like Dubai, digital transformation is crucial to meet evolving guest expectations. The goal was to leverage technology to build deeper connections, enrich guest experiences, and drive higher ancillary revenues.

The Hudini Solution
Through Hudini, Atlantis launched a guest experience app that integrates all touchpoints of a guest's stay into one interface. From check-in to room service and booking activities, the app enhances convenience and personalizes experiences. The data generated from these interactions helps suggest curated experiences tailored to guests' preferences, amplifying the sense of luxury and personalization.

Results

Oliver Stütz, Digital & Innovation Marketing Project Manager at Atlantis Dubai, noted, "The Atlantis Dubai App has significantly enhanced the guest experience. Hudini's customized solution exceeded our expectations, improving engagement and satisfaction. Hudini delivered a customised, multi-featured solution that met our integration needs. Their team worked hard to develop our uniquely designed front end that is both user-friendly and visually appealing. Working with Hudini has been a good experience."

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