Escher Releases the Future of Posts 2024 Report: Digital Transformation and E-commerce Dominate Industry Trends

Key Findings from the Report Include: Key Findings from the Report Include: Digital Transformation as a Priority:  Postal operators are increasingly focusing on digital transformation, with 53% of respondents prioritizing investments in automation and cross-border e-commerce capabilities. A growing number of Posts also expect AI and machine learning to greatly impact the industry over the coming years. Retail and Delivery Network Expansion:There is renewed confidence in network...

BOSTON, 21/10/2024 (informazione.it - comunicati stampa - trasporti)

 Postal operators are increasingly focusing on digital transformation, with 53% of respondents prioritizing investments in automation and cross-border e-commerce capabilities. A growing number of Posts also expect AI and machine learning to greatly impact the industry over the coming years.

There is renewed confidence in network expansion strategies, with 91% of respondents saying transforming their post offices is their highest retail priority and 36% pushing forward with delivery network initiatives to meet rising e-commerce demand.

 Environmental sustainability remains a growing focus, with 28% of operators setting future carbon neutrality goals and 68% indicating that electric or hybrid fleets are a key green priority.

Improving customer experience remains a top priority, with operators exploring last-mile optimization strategies to enhance efficiency and reduce costs.

"Despite ongoing challenges, the postal industry is showing signs of recovery and innovation," said Brody Buhler , CEO of Escher Group. "This year's report demonstrates that operators who embrace digital transformation and invest in their network infrastructure are best positioned to thrive in an increasingly e-commerce-driven market."

Download your free copy here: https://www.eschergroup.com/resources/the-future-of-posts-2024/

Escher provides software solutions to the world's leading Post & Courier operators to manage mission-critical workflows across retail, delivery, and distribution, helping connect nearly 1 billion consumers with global e-commerce networks. Escher's software powers Post office operations for approximately half of global GDP (ex- China ), processes millions of parcels through sortation every year, and supports last-mile delivery for dozens of Post and courier organizations worldwide.

Media contacts: Eamon Kehoe , pr@eschergroup.com  

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