After-Sales XR Hardware Shipments to Hit 7.4 Million by 2030, Making Up 25% of Total XR Market

XR devices will be adopted more readily, especially as enterprises leverage their advantages through different industries. According to Beinat, "Not only can XR be used to onboard and train new employees faster, but it can also be used to remotely guide customers through preventative maintenance, providing immersive step-by-step guidance on building and setting up a product or service. Customer satisfaction and, most importantly, customer loyalty will come hand in hand with the adoption of XR.

Companies working in XR for after-sales services, such as CareAR, AVEVA, Autodesk Workshop XR, and TeamViewer, have found significant improvements in their after-sales service sectors after adopting XR. CareAR, for example, has been delivering first time fix rates 82% of the time, AVEVA has found a 50% cost reduction, 40% reduction in learning time, 50% boost in productivity, and a 7X increase in knowledge retention. TeamViewer has reduced Cimbali's time to resolution by 20%, reducing service travel costs by 15%.

"Companies are quickly discovering the potential of XR outside of the most recognized use cases. They are especially discovering XR's positive and impactful application in after-sales services and remote operations," Beinat concludes.

These findings are from ABI Research's Extended Reality in After Sales Services application analysis report. This report is part of the company's Augmented and Virtual Reality research service, which includes research, data, and ABI Insights. 

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