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Happiest Minds Partners with Coca Cola Bottling Company United in their Robotic Automation journey
The company faced two challenges as it explored solutions.
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Desktop flows in Power Automate automates repetitive processes in Windows and web applications — a perfect fit for high-volume but mundane data entry and transfer. Coca-Cola Bottling Company United collaborated with Happiest Minds to create a master automated service agent they've dubbed 'Asa,' which consists of several bots. Built on Microsoft Azure and Microsoft Power Platform, 'Asa' uses Azure Key Vault to help secure and control passwords and other sensitive data, and it relies on Azure DevOps for continuous integration and continuous delivery (CI/CD).
The new, simplified process frees the dedicated CRM agent, allowing orders from all channels, such as inbound and outbound call center agents, field service sales representatives at customer sites, and via a customer self-service portal.
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Using Power Virtual Agents, Happiest Minds helped the company develop a bot that served as an intelligent front end to the new solution. Power Automate was used to drive the entire process. And by interoperating with other Azure services, such as Azure Key Vault, the system was able to securely access both internal and external systems and orchestrate the entire order process, from purchase order to reconciliation, in SAP.
, is enthusiastic.
," she says. "It will dramatically reduce labor costs, minimize the various points of error in our current solution, and will allow us to rapidly expand the local Freestyle campaign to better support our customers."
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Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Positioned as 'Born Digital . Born Agile', our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality.
A Great Place to Work-Certified™ Company, Happiest Minds is headquartered in Bangalore, India with operations in the U.S., UK, Canada, Australia and Middle East.
media@happiestminds.com
Founded in 1902 and headquartered in Birmingham, Alabama , Coca Cola Bottling Company United is the third largest bottler of Coca-Cola products in the United States. Our 10,000 associates located across the southeast are engaged in the production, marketing, sales and distribution of some of the world's most refreshing and recognized beverages.
Coca-Cola UNITED is one of the largest bottlers and distributors of Coca-Cola products in the United States . It has also been one of the fastest growing. While the company has been around for almost 120 years, most of its growth has occurred within the span of just four years. Microsoft Power Platform has turned out to be a key tool in helping Coca-Cola UNITED navigate this amazing growth.
To learn more about Coca Cola Bottling Company United, please visit: https://cocacolaunited.com/
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