Consumer Affairs, T-Mobile and Vodafone Receive Top Honors at Customer Service Excellence Recognition Gala

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The Customer Service Excellence Recognition Program, made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice, Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange, honors companies and individual leaders that are shaping the future of Customer Service. Honored recipients have demonstrated achievement in one or more of five categories:  Omni-channel Customer Experience, Mobile Customer Care, Web Customer Experience, Social Media Customer Engagement and Customer Engagement Analytics. There are several honorees in each category, from which one Highest Achiever in each category is identified.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed will range from customer engagement capabilities to business outcomes. Entrants are free to apply in one or more categories, provided responses are complete for each section.

Qualifying companies progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost & Sullivan research analysts.

All honorees are celebrated and the top-scoring project in each category are announced at the Annual Customer Contact, West: A Frost & Sullivan Executive MindXchange.

For more information about the Customer Service Excellence Recognition Program, please go to www.frost.com/recognition.

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Contact:
Jaylon Brinkley
Corporate Communications – North America
P: (210) 247.2481
F: (210) 348.1003
E: jaylon.brinkley@frost.com