Experts from Three Ireland and Wargaming.net to Share Customer Service Breakthroughs at the 12th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange

Jean-Marc Codsi, General Manager Europe, Wargaming.net, will present a Case History: Smart Technology and Successful Customer Service Agendas. Codsi will explain how the customer service world is full of opportunities for improvement and ways to do so, including people, technology and processes. He will explore why the balance between cost management and delivering an excellent customer experience can be hard to achieve, and offer insights to help organisations implement more "quick wins", identify their blind spots and jump their learning curves!

In his current role at Wargaming,net, Codsi leads a team of publishing experts for popular AAA video games in Europe. Previously, he was Executive Director, BUX Partners and Vice President Global Customer Experience, eBay, Europe.

The 12^th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange, will offer contact centre and customer experience executives the opportunity to benefit from:

Don't miss out on the opportunity to leverage the latest customer service thinking for competitive advantage. For additional information, please email [email protected] or contact Alan Bowman at +44 1865 398 644.

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Contact:
Kristina Menzefricke
Corporate Communications – Europe
P: +44 (0) 208 996 8589
E: [email protected]
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